Factory Direct Windows and Doors Inc.

Here to answer all your windows & doors questions

We welcome you to Factory Direct Montreal

Factory Direct Montreal is known for its extremely quick and efficient service. Like our commercial windows, all of our residential windows are completely serviceable, low maintenance and quick to repair.

At Factory Direct Montreal, we believe that exceptional service, combined with constant innovation, and decades of experience puts us in the best position to address all your door and window installation needs. We love talking to our customers and believe that the consultation process should be as clear and transparent as the windows we install.

Factory Direct continually succeeds at improving the elements that make a high-grade window, while removing the constant maintenance that causes frustration. We all want our windows to accent our homes, but at the same time be resilient enough to withstand weathering and time. Factory Direct believes that your windows should be an investment in your home.

Factory Direct Montreal only uses world-class production equipment to fabricate truly advanced vinyl windows. Our true innovation at Factory Direct is the fact that we make sure all phases of the window ordering process; initial consultation, ordering, production, and even installation by our dealers, is done with communication and proper customer service throughout the entire process.

What do our customers say about us?

Portes et Fenêtres Factory Direct Montréal Windows & Doors

4.5

Based on 372 reviews

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C Berroeta

1738094554

We recently had new windows and front door installed in my home and I was very happy with the entire experience.

From the start to finish (visit from Sasha to explain all the processs), then follow up (Sveta to review quotation and next steps) and installation (Factory Direct installation team to fully complete the work with quality) was exceptional service.

On top of that , Sasha helped us to understand the process to get the government loan and rebates and is very knowledgeable on the product , making the process easy to follow and meet the requirements I had (quality, price, delivery time).

I highly recommend Factory Direct for windows / door projects.

Carlos B.

Ana Barbacari

1734999069

Nous avons remplacé nos fenêtres avec le Factory Direct. Il y a presque trois ans et nous sommes extrêmement satisfaits de notre choix. Notre projet était assez grand, car on a changé la porte d'entrée et la grande fenêtre au-dessus, les fenêtres de la maison et la porte patio. On a pensé que le projet était très difficile à réaliser, mais le Factory Direct a montré que pour eux c’était rien impossible. ☺️Cependant, ils ont tout fait dans une seule journée. La porte d'entrée a été remplacée par une plus large, afin de faciliter l'entrée d'objets volumineux comme un lit ou un frigidaire, car nous ne souhaitons plus utiliser l'entrée arrière qui a été abîmée lors de la livraison d'un frigidaire. Jusqu’à date, il n'y a aucun problème de buée ni d'autres défauts. Seulement, en été, une fenêtre avait petit problème, mais elle a été rapidement remplacée et depuis, nous n'avons rencontré aucune difficulté. Nous recommandons vivement le Factory Direct, car leurs produits sont de qualité et le prix est tout à fait justifié. De plus, service client est très apprécié! Merci beaucoup!

Alejandro Beru

1733716467

I purchase the windows 2 years ago for my property from this company, and I couldn’t be happier with my experience! The showroom is great, and Sasha took the time to provide all the information I needed to pick the perfect windows. Sveta was incredibly patient and kind, always answering my calls and questions—even with the many changes I requested! The team in the office is always welcoming and professional, which made the whole process smooth and enjoyable. The quality of the windows is excellent, and the prices were very reasonable. I’ll definitely be coming back for future investment properties. Thank you again for everything, "After yer of using my new windows, I recently encountered an issue, and the service department was incredible in handling it. They resolved the problem quickly and at no extra cost, which I really appreciated. From my very first interaction with the service manager, I felt well taken care of and am so glad I chose this company. Their professionalism and prompt response left a lasting impression, and I highly recommend them for their outstanding customer service!

Self Served

1732762728

First class service from beginning to end even though mine was a small order (2 tilt and turn windows for basement bedrooms). I was happy to find these hard to find windows at a reasonable price. Not only was dealing with Tony a breeze, delivery was on time and installation was perfect and cleanly done (floors and furniture covered by the installers, and vacuum in tow) complete with interior and exterior mouldings (not shown in the pictures). I held off on my review until I would receive the warranty documents from the manufacturer which I was told I would get (back in June 2024), but never got...a minor detail in any event. All the same, I highly recommend this company and would not hesitate to hire them again.

jasbir gill

1732758308

I got done 5 window and patio door installation done. Sasha and Sveta, their team, did a very good job. Energystar windows I highly recommend this company. Great job

marjolaine lapierre

1732653545

Superbe expérience. L’équipe a été tellement efficace, ils ont faits toutes les fenetres en une journée, 2 étages plus de 10 fenetres. Suivi excellent par l’équipe de vente. Merci a tous pour l’excellent travail.

Glenda Bellware

1732462519

I just had 3 exterior doors installed and I could not recommend Factory Direct more. Sasha and his Team of Professionals were incredible. Sasha answered all my questions and inquiries quickly and efficiently. The Admin office wasted no time in getting back to me quickly. The installers were meticulously efficient and I kept them warm with coffee on that rainy and damp day. I highly recommend and thank Factory Direct for their Professional Service.

Nancy Lord

1732337995

My experience with Factory Direct Windows and Door's.The representative that they sent at Factory Direct was Sasha, the only representative that came with a brochure and a model of the windows to be installed if naturally we would do business with them. Their knowledge and service was provided by Sasha and his wife Sveta . Sasha that came to me was professional and explained to me to a tee how the whole thing would work out. I had shopped around and for the triple pane that they offered it ended up to be less then the double pane that other companies offered…..So it was almost a no brainer……When my 11 energy star windows were ready they delivered them on the day promised, on time with the best crew anyone would expect. Wonderful people, hard workers. They did not stop until every window was installed to perfection. It is the most attentive service with the utmost care, respect, and integrity that any customer would expect. Thank you Sasha, Sveta and to your Crew. I will always recommend the beautiful work you did for me..
Nancy, Beaconsfield, Qc.

Alain Doret

1732315391

J’ai installer mes fenêtres Jeudi le 17 oct 2024, salon, chambre a coucher et porte de salon. Le travaille a été super bien fait et rapidement. Tres content du résultat physique et sonore . Merci a Sasha pour les recommandations et a Sveta Odovski pour la soumission, un duo tres professionnel et rapide . N’hésitez surtout pas a faire affaire avec eux. Merci encore .

Ryan Larkin

1732200304

From the very beginning Factory Direct was a great choice.

Sasha and Sveta were knowledgeable and honest, as well as just a pleasure to work with. We went with them to replace some of our windows and throughout the whole process, they, and the rest of the team, proved to be reliable and dependable during every step, even after signing the contract.

The windows themselves were made with great quality, not to mention beautiful, and the installation went smoothly. They were on time, with the right materials, as scheduled and as described, for a great price.

The team installing the windows was also respectful of everything else in our house and were careful not to scratch or break anything while they were putting the windows in.

The windows were put in just over a year ago and we have had no short term or long term issues with any of them. If you want peace of mind that the project will just simply go right, Factory Direct will give you that.

Lina Debs

1731332721

I contacted Factory Direct to replace sixteen windows and six doors. I right away felt extremely comfortable with Sasha, the rep that came to take initial measurements. He was truly knowledgeable and explained everything in detail, answered all my questions and had a sample of the frame they would use. His presentation was the best I saw, and I did call multiple companies I knew right away I was going to choose Factory Direct.
The next steps went nicely and smoothly as well. Sveta handled sending me the estimate and making all the adjustment required until we were happy with all the choices. She was very professional and patient. Factory Direct offered me better quality at a competitive price.
Last step delivery and Installation, the team showed up on time, they promised everything would be done in 2 days and they delivered. Ujen the project manager and his team worked like machines. They were quick and did not waste any time and they cleaned everything. They did an excellent job.
So far, no regret, I’m incredibly happy with my choice. Thank You.

Oleksandr Kazakov

1731108097

Exceptional service, timelines and work from Sasha and handling of any contracts/need from Sveta. Recommend!

Kolli Rajesh

1730292319

I had a great experience with Factory Direct when changing my windows and front door. I am really satisfied with the outcome; the new windows and door have completely transformed the look of my house. The process was smooth, thanks to Sasha and Sveta, from sales to closing. I especially appreciate Sveta's patience in answering my questions and her help with Renoclimat.

Alexandra Bogdanova

1729265607

I used services of Factory Direct for 2 projects (2 different houses). Both times it was done excellent! We changed the patio door, front door and windows (4 windows in one house and 11 in another one). Their team was very experienced and super efficient. They did their job with good quality and at the same time were able to finish within 2 days (for our big project, 11 windows, including those on the roof + front door and patio door). I also liked their windows' frame much more than any other window I've seen at my friends houses. They have wide frame and esthetically it looks very nice! The cost was also very good comparing with similar companies. I would highly recommend their service!

Smita Patel

1729192884

Had a really great experience with Sasha the first time at factory direct and we are going with them again for our back patio door replacement. He came over, was quick on the estimate and we got a good price. Looking forward to the install. Placed some pictures from our basement install right before finishing the trim and painting.

Myriam Larouche

1729095535

Prix très compétitifs, service exceptionnel, travailleurs extrêmement efficaces , courtois, rien à dire de négatif!!! Ils ont fait notre bloc au complet en moins de 3 jours, 20 fenêtres, certaines à changer de dimensions, une porte. Je recommande !!!

jie zhang

1728653141

After 2 years window installation, I’m satisfied with Factory-direct. The first is the service, it’s easy to communicate and always respond on time. Second, the quality is good, the new windows give us efficiency isolation to keep warm in winter.
Here I especially thank for Sacha, the rep who brings friendly and professional suggestions and estimation.
Now I will order big patio doors with them for my new solarium.
They’re worthy to be trusted and recommended.

Ebrahim Jalali Dil

1725105982

We chose Factory Direct Windows to replace our windows based on their high-ranking reviews. Initially, we were skeptical due to past bad experiences with construction companies not delivering on quality and deadlines. However, when we met Sasha and later spoke with Sveta, we immediately noticed a difference.

We received quotes from several companies and visited their showrooms, and it was clear that Factory Direct Windows offered superior quality. The key differences were their much longer warranty and flexible payment arrangements—they didn’t require full payment before installation, which reassured us that we would have leverage if the product quality wasn’t as promised. Sasha offered us a great deal that left no doubt about choosing them, and Sveta quickly arranged everything for us.

Even then, we remained skeptical, having previously dealt with companies whose behavior and communication changed drastically after contracts were signed. To our surprise, we received a call a week before the promised deadline to schedule the installation. When the installation team arrived, we were amazed by their politeness and attention to detail. They handled everything as promised, without any mess, and even cleaned up after themselves.

Based on our previous renovation experiences, we were prepared for a full day of cleaning, but after installing all the windows, we only needed a quick vacuum—and we were done! I wish other construction companies would hold themselves to this company's standards.

We are 100% satisfied and highly recommend them to anyone looking for high-quality windows, excellent customer support, and a hassle-free installation experience. Thank you, Factory Direct Windows, and special thanks to Sasha and Sveta!

Brian Gurski

1724861695

This was a very professional job by Sveta ,Sasha ,and the work crew .They are very good at all aspects of the job .Excellent customer service ,fast and efficient job. Well done!
A very satisfied customer!
Thank you Factory Direct

Vahram N

1724843123

Thank you Sasha, Sveta and all the team!

Alex

1724763694

Factory Direct Montreal replaced and installed all the Windows and doors in our home . After shopping around , their price and quality was a no brainer .
Their knowledge and customer service provided by Sveta and Sasha were excellent !
Addressed all our concerns and returned calls even after contract was signed while they were on vacation . Not to many people will give that kind of service in today’s world !
No regrets so far . Installation team did a good job and clean up after job was well done .

Malaika Awori

1724509973

Excellent experience with Sasha, Sveta and their team. Professional, great communication and excellent quality of work. We replaced 4 doors and most of our windows and were very happy with the result. Highly recommend!

Kevin Singh Kohli

1724350761

We chose this company because we knew that they would do amazing work. They did, they installed the windows beautifully well, the windows are secure and strong. We had Sasha as one of the installers of the window, he was amazing and he was really passionate about the work. I strongly recommend this company if you want to install windows, they’re really good.

Stephanie Bouchard

1724332007

Great experience from start to finish! Met with Sasha, got very detailed explanation of the difference in window quality etc. Price was great! Took about 8 weeks from signing contract to install. Install team did an amazing job. They cleaned up after themselves. Do not hesitate to go with Sasha and his team. You will not be disappointed!

Cynthia Roberts

1724023875

We chose Factory Direct after obtaining 5 quotes! We are very happy with the windows! The installation was amazing and Sasha and Sveta (our sales and administration contacts) were equally amazing. Would highly recommend Factory Direct!

Maximo Aybar

1723237743

I dealt with Sasha and Sveta for the replacement of 3 basement windows: good advice, quick response, good price, they arrived on time and finished the installation very well.
I recommend both very much.

Ria Falvo

1723201905

Very pleased with the quote and service from Sasha, who genuinely cares about providing impeccable work. Our house looks beautiful with the change in our new windows. Highly recommended.

Rick Bastien

1723076785

Nous avons fait changé toutes les fenêtres et portes de notre chalet. Bien que l’installation a été faite en retard sur l’horaire prévue au départ (environ 2 semaines), mon épouse et moi sommes très satisfaits des résultats. L’équipe s’est appliquée et a fait un travail remarquable. Toujours poli et efficace, ils ont accompli leurs taches avec brio. Bravo à tous en commençant par Shan et Sveta qui a toujours répondu rapidement à toutes mes demandes! Hautement recommandé!

Brian Name

1722943240

Factory Direct did a fantastic job! Great service, friendly staff, I had to change my bay window to a straight window. I also added a brand new window in my basement to add more light. Very fast and very efficient.
Huge Thank you to Sveta and his team

loud as f!ck

1721484838

As a cabinet maker and furniture builder i have to say it was a pleasant experience to have my windows done by them in july 2024. i spoke with Tony (sales rep.) for the first time in April and everything went smoothly from there. We had several exchanges and i even visited the shop in ville-saint-laurent where i met Max which is their head installer. They gave me a quote considering extras for cutting slightly larger openings for most windows (10 windows total) and i was stunned to see that they were nearly 4000$ cheaper than the big name competitor and the guarantee was better as well. Max came by to take the final measurements and as promised my windows were installed within 7 weeks. They were a team of 3 men (Max and his boys) and they got all the windows done in 1 day (i couldn't believe it), urethaned and caulked. Great price, Great service, and i am more than satisfied. Even with my 22 years experience in woodworking and cabinet making i would not have done a better job. definitely recommend these guys!!! thx Tony and Max!!!

Mahdi Vakili

1721438768

Thank you Sasha and Sveta for excellent service and quality work.
My wife and I are very satisfied with this team. They are experts. Everything was great, answered the call, visit and service all on time.

Sean H.

1721428877

Fantastic service by Sasha for Sales, Customer Service by Sveta, and the Installation Team. Proactive, efficient and friendly. Highly recommended.

beatrice perrozzi

1720210305

I tried getting quotes from many other companies and Factory direct was the only one that gave me the best service and prices with quality products, since my first experience with factory direct I have now used them multiple times due to their great professionalism and care for their clients, I wouldn’t recommend anyone else when it comes to windows and doors replacement

Marta Balatsko

1719000960

Amazing service received from Factory Direct !
A-Z installers did an amazing job, dor is great quality, quick install and everything was clean after they left
definitely recommend for all your doors snd windows needs

Andrei Halachkin

1718994694

Ella Abbasi

1718977946

We worked with Sasha/Sveta team and bought 3ply pvc windows. We are happy with the product, price and service. Instalation by Victor's team was very smooth.

Razia Malek

1718643017

I had my windows changed recently with Factory Direct Mtl mainly because of the exceptional customer care and follow up I received from Sasha & Sveta. They took the time to explain everything to me without any pressure. They guided me through the application process, for the renoclimat/greener homes gouv. program, where I would be entitled to some reimbursement for their qualifying energy star windows. They backed up their quoted prices and followed through with their word. The team who changed the windows were also very professional and organized. My windows look great and satisfy my expectation. They also guarantee & back up their quality & workmanship. Overall it was a positive experience for me and I would recommend them with out any hesitation.

Coop FDI Secretariat

1717896631

I highly recommend FactoryDirect because they did an outstanding job. It all started with Sasha's excellent presentation, followed by Sveta's detailed estimation. Despite the numerous changes I requested, Sveta always remained pleasant and provided great service. Eugene measured my windows accurately, and Anthony and his crew were exceptional. They worked efficiently, cleaned up after themselves, and were punctual and friendly. Their teamwork was like a well-oiled Swiss watch. I'm truly grateful for their incredible work. The pricing was also unbeatable after comparing with others. Do yourself a favor and choose FactoryDirect Windows and doors. It's a company I trust, and I will definitely recommend them to my family and friends.

Marko Kulik

1717855656

Fantastic experience dealing with this company. Very professional, very clean work. A tight and friendly team.
HIGHLY recommended.

Andrey Jourkin

1717819244

I recently purchased windows from FactoryDirect Windows and Doors, with Sasha and Sveta assisting me throughout the process. Their service was excellent. Andrej and Victor did an amazing job with the installation. If you watch the video, you'll see why I'm so pleased. I highly recommend this company. Thank you for a job well done!"

Askold Lensky

1717812749

Excellent quality, fast service. Alex is the manager beyond all praises! He explained everything clearly why we need double glazing. We recently bought a cottage and going to apply again to replace the windows there.

Viatcheslav Jourkine

1717811387

I want to thank Sasha and Sveta and FactoryDirect for their amazing service. They helped me choose my doors and convinced me after I had taken many estimations. I chose FactoryDirect because of the quality of the windows and the incredible presentation that Sasha gave me.

Andrey and Victor did an incredible job with the installation. Good job, guys. Thank you very much. I am very, very happy and definitely recommend FactoryDirect.

Tanya Serper

1717805975

My Husband. And me went through about 7 different window companies prior to finding Factory Directed Windows & Doors. Sasha and Sveta, the sales representative, was absolutely amazing and the process was seamless from start to finish. The gentlemen who came to measure were very professional. Eugene. The installation experts, Anthony And his team. were phenomenal. They were on time, kept the area clean. I mentioned one area that was not caulked to my liking, and Anthony immediately fixed it with no questions asked ! Again thank you Factory Direct, thank you for making out home beautiful. It was excellent price ! 👌 I definitely recommend Sasha and Sveta

Steve Vultaggio

1717794894

Great job by Sasha and team . Doors look amazing the finishing makes a big difference. I will definitely be doing business with Sasha and team again. I Highly recommended Sasha for his fantastic experience and recommendations.

Catherine WEI

1717255188

I recently had new windows installed in my basement.
I am very happy with the work they did. I would like to thank Sasha, Sveta and their installation team for showing me what professionalism is all about.
Job well done, I would definitely recommend.
Thanks again to all your team!

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2023 CBRB Inc. Factory Direct Windows and Doors Inc. Certificate

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Factory Direct Montreal Information

1190 Rue Bégin, Saint-Laurent, QC H4R 1X1

Phone: 514 387-0001
Email: info@factorydirectmontreal.ca

Partners

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