Windows and Doors Replacement Montreal

I chose Factory Direct Windows and Doors for a project at my mother’s house about a year ago, and I’m writing this review now after having enough time to truly see the results.
From the very beginning, our representatives Sasha and his wonderful wife Sveta provided exceptional service. They were always available, patient with every question, and genuinely cared about making sure everything was done right.
The installation team was incredible — honestly like a Swiss watch. They arrived exactly on time at 8:00 AM, worked efficiently, and left the place clean. Everything was organized, professional, and done with great attention to detail.
What impressed us the most is the quality of the windows. Our house is located on a busy street, and the difference is amazing. The sound insulation is outstanding — it became so quiet inside the house. On top of that, we noticed a significant reduction in our Hydro-Québec energy bills because the windows are so well insulated.
Because of this great experience, as we are now selling that house and buying a new one, we have already decided to work with Factory Direct Windows and Doors again for our second project.
Great product, excellent service, and a truly professional team. I highly recommend this company to anyone looking for high-quality windows and reliable service.
If you want a smooth experience, ask for Sasha — these guys are true rock stars in windows.

La livraison a pris un peu plus de temps que prévu, ce que je comprends vu la particularité du produit commandé : mes fenêtres ont un cadre en aluminium pur, et celles-ci nécessitent généralement un délai de fabrication plus long. Malgré cette attente un peu plus longue que prévu, je suis finalement très satisfait du résultat.

J'ai acheté mes fenêtres chez Factory Direct Windows and Doors il y a environ deux ans. L'expérience en magasin a été excellente ; Sasha a pris le temps de tout m'expliquer et de m'aider à choisir le produit idéal. Sveta a toujours été très patiente et aimable, répondant à mes appels et à mes questions, même lorsque j'ai apporté plusieurs modifications en cours de route.

L'équipe d'installation était professionnelle et efficace, et la qualité des fenêtres est excellente. Le cadre en aluminium est très robuste et durable, et dans l'ensemble, le produit est esthétique et performant.

Récemment, j’ai aussi eu une petite demande de service après-vente, et le service s’en est occupé rapidement et avec professionnalisme, ce que j’ai beaucoup apprécié. C'est toujours bon signe lorsqu'une entreprise fait le suivi de ses produits, même des années plus tard.

En résumé, malgré le délai de livraison un peu plus long que prévu, l'expérience a été positive et l'équipe a fait un excellent travail. Je suis satisfait du résultat et je recommande Factory Direct .

Dealt with Sacha, he was very patient and answered all of my questions his team just installed my two front doors they were in and out within four hours; cleaned up their mess very happy with the service,

I first went to Factory Direct a couple of years ago for my front door, and I still love it today. The new door completely changed the look of my home. Sasha, explained everything clearly and made sure I understood all the options available. He helped me a lot throughout the process. The team was very professional, worked quickly, and did a clean, excellent job with the installation. I’m very happy with the results and would highly recommend them

I was very worried about choosing the right company to install my windows because my lodge cottage is made of logs, and the job really needs to be done with precision and professionalism. I can confidently say that Factory Direct exceeded my expectations.

Sasha provided incredible service from the very beginning — he took the time to answer all my questions, reassured me throughout the process, and offered excellent suggestions that truly made a difference. A big thank you as well to Eugene for taking extremely precise measurements while maximizing the window space, which was very important for this type of home.

Finally, the installers went above and beyond. Their work was clean, professional, and done with great attention to detail. You can tell they take pride in what they do.

Overall, a great experience from start to finish. I highly recommend Factory Direct to anyone looking for quality windows and a team you can truly trust — especially for unique homes like mine.

Exactly 2 weeks back on cold, chilly and non stop snowy weekend, the Factory Direct team arrived to install 11 full windows. They started early Sat morning Dec 6th and worked through to Sunday night Dec 7th 10:30 PM..a difficult long and protracted process, the team in the freezing cold removed our 44 year old windows and placed in our brand new thick UPVC windows. I repeatedly told them to come in and warm up, but they kept working and working..dilegent, conscientious and very respectful with us from start to finish..I keep thinking about that final Sunday night with the temperature dropping and snow all around, they spent hours inserting the new bay window and accompanying new buildout frame completely outside! It should therefore come as no surprise I highly recommend Sasha and his team as your one stop company when it comes to windows. And lastly as well as equally important, it is very much worth noting Sasha provided me with a very comprehensive & educational meeting months back on his quality UPVC windows. He also enlightened me to the availability of government grants and funding to help assist us with this massive project. Bravo all around; I will be spreading this message to everyone I know...